Frequently Asked Questions

EwiiDine is an all-in-one restaurant management platform that brings POS billing, QR code ordering, kitchen order tickets, inventory tracking, staff management, payment processing, and real-time analytics into a single dashboard. It's built for cafes, dine-in restaurants, bars, and multi-location chains.

EwiiDine is designed for any food business — from a single cafe or cloud kitchen to a 50-location restaurant chain. Whether you're just starting out or scaling fast, our plans are built to grow with you.

Yes! EwiiDine is built for the Canadian market with CAD currency support, GST/PST/HST tax calculations, Interac integration, and data hosting compliant with Canadian privacy laws.

Just a web browser and an internet connection. EwiiDine is 100% cloud-based — no software installation, no on-premise servers, and no special hardware required. Sign up, configure your restaurant, and start accepting orders in minutes.

Yes. EwiiDine works on any device with a browser — tablets, laptops, desktops. It also supports standard thermal printers and cash drawers via USB or network connection.

You generate a unique QR code for each table. Customers scan it with their phone, browse your digital menu, place their order, and pay — all without downloading an app. Orders flow directly to your kitchen.

Yes! We offer a 14-day free trial on all plans. No credit card required. You get full access to all features in your chosen plan during the trial period.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and Interac. All payments are securely processed through Stripe.

Absolutely. Upgrade or downgrade anytime from your account settings. If you cancel, you keep access until the end of your billing period. We don't charge cancellation fees.

Yes. We use SSL/TLS encryption, daily data backups, role-based access controls, and PCI-DSS compliant hosting. Your restaurant data is encrypted at rest and in transit.

You can reach us via email at support@ewiidine.com, call us at 1-833-377-7483 (Mon–Sat, 9 AM – 7 PM EST), or use the Contact page on our website. Our average response time is under 2 hours during business hours.